Getting Started as Society Admin
Role Required: SOCIETY_ADMIN
Last Updated: March 2026 | Portal Version: 1.0
Overview
As a Society Admin, you are responsible for the day-to-day operations of a housing co-operative society on the HOCO RCS (H) portal. You manage membership applications, layouts, plots, payments, refunds, and reporting for your assigned society.
Your Key Responsibilities
| Area | What You Do |
|---|---|
| Membership | Review and approve/reject citizen membership applications |
| Layouts & Plots | Create and manage housing layouts and individual plots |
| Bookings | Monitor booking statuses, reconcile anomalies, complete bookings |
| Payments | Record offline payments (cash, cheque, NEFT), verify receipts |
| Refunds | Approve/reject refund requests, process online and offline refunds |
| Fees & Settings | Configure fee structures, payment schedules, refund policies |
| Reports | Generate MIS reports, view performance scorecards |
| Compliance | Review audit logs, ensure regulatory compliance |
How Your Account Is Created
Society Admin accounts are not self-registered. A Super Admin or TNCHS Admin creates your account and assigns the Society Admin role scoped to your specific society.
You will receive:
- An email with your login credentials (email + temporary password)
- An SMS notification confirming your account
- Your assigned society name and ID
Change your password immediately after first login. Never share your credentials with anyone.
First Login
- Visit the portal at app.rcshousing.com
- Click Sign In
- Enter the email and temporary password provided to you
- You will be prompted to change your password
- Set a strong password (8+ characters, uppercase, lowercase, numbers, special characters)
- Complete mobile number verification via OTP
After login, you will be redirected to the Society Admin Dashboard.
Dashboard Tour
Your admin panel uses a sidebar navigation on the left side of the screen.
Sidebar Menu
| Menu Item | What It Contains |
|---|---|
| 🏠 Dashboard | KPA summary cards, trend charts, recent activities, quick actions |
| 👥 Membership & KYC | Pending membership applications, approved/rejected members, KYC status |
| 🏘️ Layouts | Manage Layouts (create, edit, status), Manage Plots (CRUD, bulk operations) |
| 💳 Bookings | Booking Management, Receipt Verification, Refund Requests, Offline Refunds |
| 📊 Reports | MIS Reports, Performance Scorecard, Payment Reports |
| ⚙️ Settings | Fee Settings, Payment Schedules, Terms & Conditions, Refund Settings, Partner Banks |
| 📋 Audit Logs | Activity history for your society |
The sidebar can be collapsed by clicking the hamburger menu icon (☰) at the top-left. This gives you more screen space for data-heavy pages like reports.
Your Daily Checklist
Follow this routine each morning to stay on top of operations:
Morning Tasks (9:00 AM)
- Check Pending Memberships — Review and approve/reject applications that came in overnight
- Verify Pending Receipts — Check the pending receipt verification count and process them
- Review Refund Requests — Handle any new or pending refund requests
- Check Dashboard Alerts — Look for anomalies, overdue payments, or critical notifications
Ongoing Tasks
- Record Offline Payments — As citizens make payments at bank counters, record them in the system
- Monitor Bookings — Check for payment anomalies (PAYMENT_CAPTURED_PENDING_CONFIRMATION)
- Generate Reports — Weekly/monthly MIS reports for society management
Weekly Tasks
- Review Performance Scorecard — Check KPAs against targets
- Review Audit Logs — Ensure all admin actions are accounted for
- Update Settings — Adjust fee configurations or schedules if needed
Key Terminology
| Term | Format / Meaning |
|---|---|
| Membership Number | SOC-YYYY-NNNNN — Auto-generated when you approve a membership |
| Booking ID | BK-YYYY-NNNNNN — Created when a citizen initiates a plot booking |
| Receipt ID | Unique ID for each offline payment recorded |
| Refund Request ID | RFD-YYYY-NNNNNN — Created when a refund is requested |
| Maker-Checker | Dual-control: one admin records a payment, a different admin verifies it |
| KPA | Key Performance Area — measurable metric tracked against a target |
| UTR | Unique Transaction Reference — bank transfer identifier for NEFT/RTGS/IMPS |
Prerequisites
Before you can fully operate as Society Admin, ensure:
- ✅ Your email is verified
- ✅ Your mobile number is verified (for OTP)
- ✅ Your password has been changed from the temporary one
- ✅ You know which society you are assigned to
- ✅ Your society has at least one layout created (or you need to create one)
What's Next?
Start with the most common daily tasks:
- View your Dashboard — Understand your KPAs and alerts
- Approve Memberships — Process pending applications
- Record Offline Payments — Log cash/cheque/NEFT payments
- Verify Receipts — Maker-Checker verification
Need help? Contact support at support@orangenest.in or reach out to your Super Admin.