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Frequently Asked Questions

Quick answers to common questions about the portal.

General Questions​

What is HOCO RCS (H) Portal?​

HOCO RCS (H) is the official online portal by the Registrar of Co-operative Societies (Housing), Tamil Nadu for browsing and booking residential plots offered by housing co-operative societies.

Who can use this portal?​

Any Indian citizen above 18 years of age can register and use this portal. Specific eligibility criteria may apply for individual housing societies.

Is this portal official/government authorized?​

Yes, this portal is operated under the Registrar of Co-operative Societies (Housing), Government of Tamil Nadu.

Is there a mobile app available?​

Yes, you can download our mobile app from:

  • Android: Google Play Store
  • iOS: Apple App Store

Search for "HOCO RCS (H)" or "HOCO RCS Housing"

Account & Registration​

How do I create an account?​

Visit the portal, click "Sign In" → "Register", and follow the steps to create your account with email, mobile number, and password.

What documents do I need to register?​

To register, you need:

  • Valid email address
  • Mobile number
  • Aadhaar card (for KYC)
  • PAN card (for KYC)

Can I change my registered email/mobile?​

Yes, you can update your contact details from Dashboard → Profile. Verification will be required for changes.

I forgot my password. What should I do?​

Click "Forgot Password" on the login page, enter your registered email, and follow the reset link sent to your email.

Plot Booking​

How do I book a plot?​

  1. Browse available layouts
  2. Select an available plot
  3. Complete KYC verification
  4. Make the advance payment
  5. Receive booking confirmation

Can I book multiple plots?​

This depends on the society's rules. Some societies limit one plot per person/family. Check specific layout terms.

What is the booking advance amount?​

Advance amounts vary by layout, typically 10-25% of the total plot cost. The exact amount is shown before payment.

Can I cancel my booking?​

Yes, you can request cancellation from your dashboard. Refund amounts depend on the cancellation stage and layout terms.

Is the booking transferable?​

No, bookings are non-transferable. The plot must be registered in the name of the person who booked.

Payments​

What payment methods are accepted?​

We accept:

  • UPI (GPay, PhonePe, Paytm, BHIM, etc.)
  • Debit/Credit Cards (Visa, Mastercard, RuPay)
  • Net Banking (all major banks)

Is there an EMI option?​

EMI options may be available on select credit cards. Check during payment on Razorpay. Note: This is card EMI, not a loan.

My payment failed but money was debited. What now?​

Wait 30 minutes for automatic reconciliation. If not resolved, the amount will be auto-refunded in 5-7 business days. Contact support if needed.

What are the payment deadlines?​

Each booking has a milestone payment schedule. You'll receive reminders via email, SMS, and app notifications before due dates.

What happens if I miss a payment deadline?​

Late payments may incur penalties as per layout terms. Consistently missed payments may lead to booking cancellation.

KYC Verification​

Why is KYC required?​

KYC (Know Your Customer) is mandatory for legal property transactions. It verifies your identity and prevents fraud.

What documents are needed for KYC?​

  • Aadhaar Card (front and back)
  • PAN Card
  • Recent photograph

How long does KYC verification take?​

Usually 24-48 hours on business days. You'll be notified once verification is complete.

My KYC was rejected. What should I do?​

Check the rejection reason in your dashboard, ensure documents are clear and complete, then re-upload.

Layouts & Plots​

How do I know if a plot is available?​

On the layout map:

  • Green = Available
  • Yellow = On Hold
  • Red = Sold/Booked

What does "On Hold" mean?​

On Hold plots are temporarily reserved (usually for pending payments). They may become available if not confirmed.

Are the prices fixed?​

Base prices are set by the society. Government charges (stamp duty, registration) are as per current rates.

Can I visit the layout before booking?​

We recommend visiting layouts before booking. Contact details and addresses are provided on each layout page.

Legal & Security​

Is my personal data safe?​

Yes, we follow strict data protection practices:

  • Encrypted data storage
  • Secure payment gateway (Razorpay)
  • No storage of card details
  • Access controls and audit logs

Are these plots legally clear?​

All listed layouts are from registered housing co-operative societies. RERA approval details are shown where applicable. We recommend independent verification.

For legal questions about specific plots or societies, contact the respective society directly. Contact details are on each layout page.

Support​

How do I contact support?​

What are the support hours?​

Support is available Monday to Saturday, 9:00 AM to 6:00 PM IST. Emails received outside hours are addressed the next business day.

How long does support take to respond?​

We aim to respond within 24-48 business hours. Urgent payment issues are prioritized.

Didn't find your answer? Contact Support