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Video Tutorials

The Video Tutorials section provides step-by-step video guides to help you navigate and use the platform effectively.

Accessing Video Tutorials​

  1. Log in to your account
  2. Click the Help Videos icon in the navigation bar (or visit /tutorials directly)
  3. Browse the available tutorials

How Tutorials Are Organised​

Videos are grouped into two sections:

  • For Everyone — General platform tutorials applicable to all users
  • For Your Role — Videos tailored to your specific role (Citizen, Society Admin, Regional Admin, etc.)

Each video card shows:

  • A thumbnail preview of the content
  • The title and a brief description
  • The target audience (role badge)

Click any video card to watch the tutorial directly in the browser.

For Admins: Managing Tutorial Videos​

Super Admins and TNCHS Admins can manage the tutorial video library from the admin panel.

Uploading a New Tutorial​

  1. Navigate to System Admin → Content & Communication → Tutorial Videos
  2. Click Upload Tutorial Video
  3. Fill in the details:
    • Title (required) — A clear, descriptive name
    • Description — What the tutorial covers
    • Video File (required) — Drag & drop or click to select (MP4, WebM, or MOV; max 500 MB)
    • Thumbnail (optional) — A preview image for the video card
    • Target Role — Which user role this tutorial is for, or "All" for everyone
    • Publish — Toggle to make it immediately visible
  4. Click Save

Editing a Tutorial​

  1. On the Tutorial Videos management page, find the video card
  2. Click the Edit (pencil) icon
  3. Update the title, description, target role, or publish status
  4. Click Save

Publishing / Unpublishing​

  • Click the Publish/Unpublish toggle on any video card to control visibility
  • Unpublished tutorials are hidden from end users but remain in the admin library

Reordering Videos​

  • Drag and drop video cards to rearrange the display order
  • The new order is saved automatically

Deleting a Tutorial​

  1. Click the Delete (trash) icon on the video card
  2. Confirm the deletion in the dialog
caution

Deleting a tutorial video removes the video file permanently. This action cannot be undone.

Supported Video Formats​

FormatExtensionMax Size
MP4.mp4500 MB
WebM.webm500 MB
MOV.mov500 MB

Troubleshooting​

Video won't play​

  • Ensure your browser supports HTML5 video (all modern browsers do)
  • Check that the video format is MP4, WebM, or MOV
  • Try refreshing the page or clearing your browser cache

Upload fails​

  • Verify the file size is under 500 MB
  • Ensure the file extension is .mp4, .webm, or .mov
  • Check your internet connection for large uploads

Videos not showing for users​

  • Confirm the video's Publish toggle is enabled
  • Verify the Target Role matches the intended audience
  • Check that the Tutorial Videos feature flag is enabled in the environment configuration