User Management

Role Required: SUPER_ADMIN / TNCHS_ADMIN
Navigation: Sidebar → Users
Last Updated: March 2026 | Portal Version: 1.0

Overview

User Management gives you full visibility into every user on the HOCO RCS (H) platform — citizens, admins, and system accounts. You can search, filter, view details, update statuses, and manage role assignments from a single interface.

User Dashboard

Quick Stats

Stat	Description
Total Users	All registered users on the platform
Active Users	Currently active accounts
Admin Users	Users with at least one admin role
Citizens	Users with only the CITIZEN role
Blocked Users	Users blocked by admin

Searching for Users

Use the search bar to find users by:

• Name: Full name search
• Email: Email address
• Phone: Mobile number

Filter Options

Filter	Options
Role	SUPER_ADMIN / TNCHS_ADMIN / STATE_ADMIN / REGIONAL_ADMIN / SOCIETY_ADMIN / ACCOUNTANT / CITIZEN / All
Status	Active / Pending / Blocked / Deletion Requested / All

User Detail View

Click any user to see their full profile:

Profile Section

• Full name, email, phone
• Account status and creation date
• Last login timestamp

Role Assignments

• All assigned roles with scope (society/region)
• Primary role indicator
• Assignment dates

Activity Section

• Memberships across societies
• Bookings made (for citizens)
• Actions performed (for admins) — available in audit logs

Managing User Status

Blocking a User

When a user needs to be immediately prevented from accessing the platform:

1. Open the user detail
2. Click Block User
3. User status changes to BLOCKED
4. All active sessions are terminated
5. User cannot log in until unblocked

When to block:

• Security concerns (compromised account)
• Policy violations
• Fraud investigation

Unblocking a User

1. Open the blocked user's detail
2. Click Activate User
3. Status returns to ACTIVE
4. User can log in again

User Statuses Reference

Status	Meaning
ACTIVE	User can log in and operate normally
PENDING	Account created but registration not yet completed
BLOCKED	Blocked by admin — cannot log in, sessions terminated
DELETION_REQUESTED	User has requested account deletion
PENDING_DELETION	Deletion approved, in grace period before permanent removal
DELETED	Account permanently deleted

Bulk User Operations

Currently, user status changes are performed individually. For bulk operations, contact the development team for database-level support.

Common Scenarios

"Citizen says they can't log in"

1. Search for the user by email or phone
2. Check their Status — if BLOCKED or PENDING, that's the issue
3. If ACTIVE, ask them to verify:
   • Correct email/phone
   • Password reset if needed
   • OTP delivery check (SMS/email)

"How do I find all Society Admins?"

1. Go to Users
2. Set Role filter to SOCIETY_ADMIN
3. The list shows all users with the Society Admin role
4. Each entry shows which society they're assigned to

"User has duplicate accounts"

1. Search by email and phone separately
2. Identify which account is the primary (has bookings, memberships, etc.)
3. Block the duplicate account
4. Advise the user to use only the primary account

Related Pages

• Admin Management — Assigning admin roles
• Society Management — Society admin assignments
• Audit & Activity Logs — User activity tracking