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KYC Verification

Know Your Customer (KYC) verification is mandatory for plot booking. This guide explains the process and requirements.

Why KYC is Required​

KYC verification helps:

  • Confirm your identity as per government norms
  • Prevent fraud and protect your booking
  • Enable legal property registration
  • Comply with housing society regulations

Required Documents​

DocumentPurposeFormat
Aadhaar CardIdentity & Address proofPDF or Image
PAN CardTax identificationPDF or Image
Smart CardSociety membership proofPDF or Image
Recent PhotoProfile verificationImage
Digital SignatureAuthorization & consentImage or PDF

Document Requirements​

File Specifications​

  • Format: JPEG, PNG, or PDF
  • Size: Maximum 5MB per file
  • Quality: Clear, readable text
  • Type: Color scan or photo (not black & white)

Photo Guidelines​

Your photo should be:

  • Recent (within 6 months)
  • Front-facing, neutral expression
  • Plain background
  • No sunglasses or hats
  • Good lighting, no shadows

Completing KYC​

Step 1: Access KYC Section​

  1. Log in to your account
  2. Go to Dashboard → Profile
  3. Click Complete KYC or KYC Verification

Step 2: Upload Aadhaar​

  1. Click Upload Aadhaar
  2. Select front and back images/PDF
  3. Ensure all details are visible:
    • Full name
    • Aadhaar number
    • Date of birth
    • Address
    • Photo

Step 3: Upload PAN Card​

  1. Click Upload PAN Card
  2. Select clear image/PDF
  3. Verify visible details:
    • Name
    • PAN number
    • Date of birth

Step 4: Upload Smart Card​

  1. Click Upload Smart Card
  2. Select clear image/PDF of your society-issued smart card
  3. Ensure the membership number and name are clearly visible

Step 5: Upload Recent Photo​

  1. Click Upload Photo
  2. Use webcam or upload file
  3. Follow the on-screen guidelines
  4. Ensure face is clearly visible and photo is recent

Step 6: Upload Digital Signature​

  1. Click Upload Digital Signature
  2. Upload a scanned image or PDF of your signature
  3. Ensure the signature is clear and matches your official records

Step 7: Submit for Verification​

  1. Review all uploaded documents
  2. Click Submit for Verification
  3. Wait for verification status

Verification Status​

StatusMeaningAction
PendingDocuments under reviewWait 24-48 hours
VerifiedKYC completeCan proceed with booking
RejectedIssues with documentsRe-upload with corrections
IncompleteMissing documentsUpload remaining docs

Common Rejection Reasons​

Document Issues​

  • ❌ Blurry or unclear images
  • ❌ Cropped or partial documents
  • ❌ Expired documents
  • ❌ Name mismatch between documents
  • ❌ Illegible text

How to Fix​

  1. Check the rejection reason in your dashboard
  2. Take new, clear photos of documents
  3. Ensure all four corners are visible
  4. Re-upload and submit again
For Best Results
  • Use good lighting (natural daylight works best)
  • Place document on a dark, contrasting surface
  • Hold camera steady or use a stand
  • Ensure no glare or shadows on document

Privacy & Security​

How We Protect Your Data​

  • 🔐 Documents encrypted at rest and in transit
  • 🔒 Access restricted to authorized personnel only
  • 🗑️ Documents deleted after verification (as per policy)
  • 📋 Compliant with IT Act and data protection norms

Your Rights​

  • Request deletion of documents after booking completion
  • Access your stored information
  • Report unauthorized access immediately

Frequently Asked Questions​

Q: How long does verification take? A: Usually 24-48 hours on business days.

Q: Can I edit documents after submission? A: No, you'll need to re-upload if rejected.

Q: Is Aadhaar verification online? A: Documents are manually verified by our team.

Q: What if my name differs on documents? A: Contact support with supporting documents for name correction.

Need help? Contact support at support@orangenest.in